TargetCW - Corporate

Temp Help Desk Specialist I

Job Locations US-CA-La Jolla
Job ID 2021-6585
Information Technology


Help Desk Specialist I

On-Site-La Jolla, CA 92037

40 hrs/week

Temp role for 30-45 days



Under general direction, the Help Desk Specialist I will provide deskside, phone, remote and email support for Macintosh and PC hardware and software.  The specialist will work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. This position normally follows established procedures on routine work, and requires instructions only on new assignments.


Job Duties:

  • Configures, diagnoses, identifies and resolves hardware, software and printing issues in blended PC, Mac and smartphone wired and wireless enterprise environment
  • Performs software and hardware installations and adheres to established asset tracking and licensing agreements
  • Works independently and tenaciously pursues resolution to a variety of issues using technical knowledge, tools and organizational resources
  • Documents all requests, troubleshooting efforts, and resolutions in the organizations ticketing system and keeps end user informed of staff
  • Creates and/or revises existing end user instructions, technical documentation or procedures as needed
  • Provides end-user training for systems and software products
  • Participates in and support help desk initiatives and projects
  • Coordinates maintenance and repair of organizational assets with outside vendors
  • Assists with workstation relocations, phone programming, moves and installation, and other related duties and tasks as required or assigned
  • Follows established escalation procedures and alerts management to outages, priority issues, recurring problems and patterns



  • High School diploma and two years’ related experience (preferably in a scientific computing environment) OR an equivalent combination of education, training and/or experience from which comparable knowledge, skills and abilities have been attained is required
  • Experience supporting a dynamic environment of >500+ end users utilizing an ITSM software tool such as Service Now preferred
  • One or more CompTIA A+, Security+, ITIL, Windows 7 or OS X certifications preferred
  • Demonstrated knowledge of Macintosh and PC related software and hardware, knowledge of productivity applications (e.g. Microsoft Office Suite) and familiarity with ticketing systems required
  • Solid technology background with the ability to execute on assigned tasks and support management led projects to execution
  • Adheres to IT Department and organizations policies, procedures and best practices
  • Work independently as well as in a team environment
  • Be responsible and have strong time management skills
  • Able to analyze and resolve issues of moderate complexity
  • Possess strong attention to detail and organizational skills
  • Demonstrate professional communication and interpersonal skills
  • Professional proficiency in Microsoft Office
  • Embody the Institute’s core values of Commitment, Collaboration, Communication, Community and Compassion



TargetCW is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation



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