4-6 week contract which could extend into 3-6 months
weekly pay and benefits are available
Must work PST hours, remote role
The company is looking for a writer who can design, create, and manage content for a set of Integration Solution Guides. In this role, you'll develop content from existing documentation and discussions with Subject Matter Experts (SMEs). You'll work with a project team to develop a suite of solution guides with a consistent look and feel and to build an initial set of content that's effective and easy to update. This position is a 4-6 week contract.
Create web content for technical development solution guides and in-product assistance for the company's partners on a temporary basis as part of the company's Partner Management team. Your content will be published on the company's website.
- Work with product-groups and subject matter experts to understand your feature area and write great documentation
- Create and test sample cURL requests
- Investigate and prioritize updates to existing content
- Track and communicate project status, and deliver what you promise
- Constantly seek and respond to stakeholder, developer and partner feedback
Be prepared to share samples demonstrating the qualifications below as part of the interview process.
- 3+ years creating assistance content for external customers (samples required; please be prepared to submit them on request)
- 3+ years developing software-product user guides in an online environment
- Demonstrated ability to analyze customer needs and develop a writing plan to meet those needs
- Experience using authoring tools to create and publish content on the web; experience with Adobe Experience Manager a plus
- Experience collaborating with software development teams and turning solution and integration information into developer-facing content
- Ability to use standard software tools and, more importantly, the ability to learn new ones
- Experience documenting RESTv2 APIs
- Knowledge of taxes is a benefit and may replace some writing experience
- Samples that demonstrate strong writing skills are essential