Client Relations Analyst
Director of Client Relations
Voted Best Places to Work for six years, we are a dynamic, San Diego based company with a team of experienced HR professionals offering payrolling, staffing, pre-screening, international services, and overall HR related solutions for temporary workers and contractors. Our dedication to customer service and focus on utilizing technology for streamlining processes is our core philosophy.
The Client Relations Analyst owns the post-sales experience and works directly with our clients to understand their business requirements and partner with our internal teams to address their needs and ensure long term customer value.
Prior to closing, the Client Relations Analyst works with the Sales rep to ensure: accurate communications are shared with the prospective client in terms of services during the sales process; account volume and complexity are discerned to communicate this to the Director of Client Relations in advance; and an initial relationship is established between the client and Client Relations Analyst. The Client Relations Analyst will provide ongoing client support, make site visits, as needed, and oversee special projects within his/her portfolio, as well as supporting companywide projects, based on needed expertise. The Client Relations Analyst will team with an Account Manager to deliver amazing customer support to clientele.
The Client Relations Analyst is held to a higher customer service standard and level of professionalism as the face of TargetCW to the client, and is highly accountable for account retention, upselling services, and seeking business referrals from clients to expand our company’s footprint.
The Client Relations Analyst will be encouraged to specialize in all areas of expertise such as 1099’s, Contract Negotiations, International, Staffing, VMS, etc. These specialty areas will equip the Client Relations Analysts to be more proficient in handling their own portfolio challenges and others’, as special projects arise.
This position offers full-time benefits, including a comprehensive benefits package. Salary will be commensurate with education and experience.
Additional compensation may be earned by exceeding sales and service goals.
Visit www.targetcw.com/meet-tcw to learn more about our amazing team!
TargetCW is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief or sexual orientation.