Customer Operations Specialist

Job Locations US-IN-Indianapolis,
Job ID 2020-4312


Title: Customer Operations Representative
Location: Indianapolis, IN 46204

Salary: $14.50hr-15hr (Weekly Pay!)
6-12 month contract ( potential for extension or permanent)
Full-time: M-F (flexible)
Benefits: Medical/Dental/Vision 

For over 20 years, our client has been a nationally recognized leader providing credit and data verification solutions to U.S. banks, mortgage lenders, mortgage brokers and credit unions nationwide. Providing innovative, fully compliant web-based platforms that help mitigate risk, while improving operational efficiency and streamlining the lending process. They are seeking a Customer Operations Representative as the front-line support and service for the company! 

Job Duties:

  • Provide existing customer support which may include but not be limited to answering phone calls, client conference calls, and calling appraisers to obtain status.
  • Answer high volume of calls from clients/appraisers.
  • Support client questions pertaining to valuation products and status.
  • Manage customer and/or product specific projects that may be assigned on a periodic basis.
  • Assist in a variety of projects on an as needed basis.

   Job Requirements: 

  • High school diploma or equivalent.
  • **Requires 1-3years Customer Service inbound/outbound calls in the financial industry: mortgage, real estate, banking, or lending industry.
  • Must have data entry experience, able to input data accurately 45+ WPM
  • Handle an average of 40 + call a day from clients and appraisers with a smile! 
  • Must be punctual and have a stable good work history 
  • Excellent communication required by telephone
  • Must have the ability to interpret and communicate detailed product information
  • Ability to analyze and resolve routine customer service-related issues of diverse scopes
  • Need to be an outgoing individual with an assertive yet supportive skill set
  • Strong knowledge of Microsoft Office suite of products
  • Pass background check and drug screening


If you meet the job requirements, please submit your resume! 




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